Human leadership
Documentation That Teaches AI: Best Practices for High-Quality Knowledge Bases
Room 32
11 November 2026, 17:30–18:00
Strong information architecture is the foundation of high-quality content. Once your documentation is structured into clear, concise, and searchable chunks, AI can interpret and reuse it with greater accuracy. Fewer hallucinations, less wasted time, more value from AI... Discover how you can shape your documentation for trustworthy, consistent, and structurally sound AI responses.
Andreea Pelea
Ascom Mobile Solutions
Andreea is a Technical Documentation Specialist at Ascom Mobile Solutions. Her focus is on two key areas: training and technical writing. She has created a wide range of end-user documents and training manuals in English and French and has delivered onsite training courses to companies in Europe, Asia, and Africa. With ten years of experience using DITA, she enjoys creating clear, well‑structured documentation. She is passionate about learning and sharing knowledge. Instructional design is especially meaningful to her, because she values the strategic thinking involved in designing courses that are interactive and genuinely effective for learners.
